Shipments, Delivery Methods and Modality and Behavior of the parties.
For purchases done on nordic-emotions.com, Nordic Emotions will deliver the goods to the address indicated on the order module, and as expected by the art. 2, after the payment of the price.
Nordic Emotions undertakes to perform the deliver in the shortest possible time.
The delivery time can go from 3 to 8 working weeks, estimated by adding the production time of the product chosen, to the delivery time. Possible early or late delivery, will be promptly notified by Nordic Emotions, as soon as we will learn about it.
The standard shipment in Italy is free except for the islands. With “standard shipment” meas that the dgoods will be delivered at street level and the Customer must cooperate with the driver to unload the packages from the truck.
The shipping costs outside Italy are estimated according to the type of product, brand and dimension of the items chosen and are clearly specified in the cart.
Nordic Emotions Srl undertakes to previously inform the Customer by e-mail of the forthcoming shipment, in order to inform about the exact day of departure, anticipating the accompanying invoice of the purchases done.
To facilitate the Customer, a free telephone notice service is available to previously agree with the courier, the day and the time slot for the delivery. Any possible costs of storage, due to delivery beyond the terms or repeated lack of answers to the attempts of contact performed by the courier from the Client, will be entirely borne by the Customer.
It is a Customer's duty to verify the accessibility for the courier to the delivery place, notifying about possible difficulties or obstacles. If, for any other reason according to the courier, the delivery in the place indicated in the order turns out as physically impracticable and the Customer, covering all the further costs, does not communicate any other destination, preferring to withdraw from the contract, all orders, delivery and items return operating costs, will be charged to him.
It is possible for the Customer to collect the goods directly from Nordic Emotions offices from Tuesday to Friday during timetables to be confirmed.
Please, reach out to us:
Customer's obligation at the moment of the delivery and in case of alteration and/or damages of the packagings.
The deliveries are carried out with insurance cover.
It is the Customer's burden to verify, at the moment of the delivery, the number and the external conditions of the packages and the integrity of the packaging before any manipulation.
If the number of the packages does not correspond to the transport documents, the Customer must notify to the courier any possible missing packages. In the absence of annotation, the delivery must be meant as completely executed according to what written on the transport document.
If the exterior condition of the packages shows tampering and/or damages, the Customer is expected to accept the goods with "Accepted subject to inspection" declaring it to the courier and describing it personally and in detail, in written form on all the copies of the delivery receipt, the exterior damage of the packages, taking photos before the opening of the package, of the whole package and of the damaged point.
General and not documented reserves, won't be accepted.
Once the package has been opened and the presence of a damage on the goods caused by the transport has been verified, the Customer must take photographic documentation of the damaged areas. Within 2 days from the reception of the goods, the Customer has the obligation to send the “Damage Report” to Nordic Emotions to the e-mail addresses in art. 1, attaching the certificate of reception of the goods with "Accepted subject to inspection", the description of the package damage given to the courier and the one verified on the goods after being unpacked and the photographic documentation of the packages and of the damaged goods.
The precise respect of what established above is a necessary condition to process the complaint of the goods for effects or damages caused by the transport.
Nordic Emotions, once received the “Damage Report" with the documentation above mentioned, reserves to communicate to the Customer, within 10 days from the purchase and to the e-mail address filled out during the registration process, the possible availability of one or more products acquired. In the event of purchase of a product now unavailable, Nordic Emotions srl will arrange the reimbursement of expenses of the product and where present, the shipping costs incurred by the customer.